Cancellation Policy

    Right of revocation

    EGBGB appendix 1 to art. 246a § 1 par. 2 clause 2. Reference: BGBl. I 2013, 3642 - 3670

    You have the right to revoke your contractual statement within 14 days without indicating any reasons. The revocation period shall begin from the day on which the consumer or a named third party who is not the carrier acquires the material possession of each of the goods ordered.

    To exercise the right of revocation, the consumer must notify us

    Astrid Leistner
    Chemnitztalstraße 44
    09114 Chemnitz
    Telefax +49 371 45 00 58 66

    of the decision to withdraw from this contract in a clear declaration (e. g. by sending a letter by post, a fax or an email) stating the order number.

    The consumer may use the withdrawal form template attached for this purpose. However, this is not obligatory. The template can be downloaded from our website

    The timely dispatch of the revocation shall be deemed sufficient for compliance with the revocation term.

    Consequences of withdrawal

    If the consumer withdraws from this contract, we must reimburse any payments we have received from the consumer, including delivery costs (with the exception of any additional costs that occured because the consumer selected a different type of delivery rather than the cheaptest standard delivery option offered by us) without delay but no later than 14 days after the day on which we receive the notice of the consumer's withdrawal from this contract. We will use the same payment method the consumer used for the original transaction in order to provide the reimbursement, unless otherwise expressly agreed. Under no circumstances will the consumer be charged a fee for this refund. We may withhold the reimbursement until we have received the returned goods or until the consumer has provided proof that the goods were returned, whichever is earlier.

    The consumer must return or hand over the goods to

    Astrid Leistner
    Chemnitztalstraße 44
    09114 Chemnitz

    without delay and no later than 14 days from the date on which we were notified of the withdrawal from this contract. The deadline is deemed to be met if the consumer sends the goods before the expiry of the 14-day deadline.

    The consumer shall bear the direct costs of returning the goods.

    The consumer shall only be liable for any diminished value of the goods if this loss in value is attributable to any use or handling which is not deemed necessary in order to verify the condition, features and functioning of the goods.

    End of revocation


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